Support for Customers


Support for Customers

As a subscriber to the General Insurance Code of Practice, Auto & General is committed to taking extra care with customers who are experiencing vulnerability due to factors such as:

  • age
  • disability
  • mental health conditions
  • physical health conditions
  • family violence
  • language barriers
  • literacy barriers
  • cultural background
  • Aboriginal or Torres Strait Islander status
  • remote location
  • financial distress.

If you’re experiencing vulnerability, we encourage you to tell us about it. We can then work with you to arrange the support you need.

Alternatively, you may wish to refer to the list of community support services below.

If you need help with your insurance, please contact us.