Canstar Insurer of the Year Award 2024

Our Budget Direct brand is once again the winner of Canstar's Insurer of the Year Award 2024. This award recognises the best performing insurer that offers outstanding value through its policies and services, resulting in high customer satisfaction.

Outstanding value 17 years in a row

After comparing over 47,000 quotes, comparing 50 Comprehensive Policies offered by 41 insurance providers, across 42 Consumer profiles, Canstar proclaimed Budget Direct winners of the National Outstanding Value Car Insurance Award for 2023. In the process, Budget Direct became the only brand in any category to win a Canstar National Outstanding Value Award 17 years in a row.

Money magazine Insurer of the Year

We’ve won Money magazine's Insurer of the Year title a total of nine times, and the last seven years in a row (2017–23); Money magazine's Best of the Best awards for Best-Value Car Insurance (2019–24) and Best-Value Home & Contents Insurance (2017–20 & 2022–24).

Industry Awards

Auto & General are a member of the Auscontact Association – the Australian contact centre industry association. Since 2014, Auscontact have been rewarding high achievement and professionalism through its yearly awards program. Auto & General are proud to have won multiple awards each year since the awards started.

  • Best Talent Queensland – 2019, 2018, 2017
  • Contact Centre Professional Queensland – 2019, 2018, 2016, 2014
  • Team Leader / Team Manager Queensland – 2019, 2018, 2017, 2014
  • Team Leader National – 2016, 2015
  • Operations Champion Queensland – 2018
  • Digital Champion Queensland – 2017
  • People Champion Queensland – 2016
  • Customer Experience Champion Queensland – 2015.