Canstar Insurer of the Year Award 2022

Our Budget Direct brand is the winner of Canstar's inaugural Insurer of the Year Award 2022. This award recognises the best performing insurer that offers outstanding value through its policies and services, resulting in high customer satisfaction. 

Outstanding value 15 years in a row

After comparing over 42,000 quotes, comparing 51 Comprehensive Policies offered by 41 insurance providers, across 36 Consumer profiles, Canstar awarded us for Outstanding Value Car Insurance in 2021. In the process, Budget Direct became the only brand in any financial services category to win a Canstar national award 15 years running.

Find out more visit Budget Direct website:

Money magazine Insurer of the Year

Our Budget Direct brand has won Money magazine's Insurer of the Year title seven times, including the last five years in a row (2017–21); and Money magazine’s Best of the Best awards for Best-Value Car Insurance (2019–21) and Best-Value Home & Contents Insurance (2017–20).

Find out more visit Budget Direct website:

Industry Awards

Auto & General are a member of the Auscontact Association – the Australian contact centre industry association. Since 2014, Auscontact have been rewarding high achievement and professionalism through its yearly awards program. Auto & General are proud to have won multiple awards each year since the awards started.

  • Best Talent Queensland – 2019, 2018, 2017
  • Contact Centre Professional Queensland – 2019, 2018, 2016, 2014
  • Team Leader / Team Manager Queensland – 2019, 2018, 2017, 2014
  • Team Leader National – 2016, 2015
  • Operations Champion Queensland – 2018
  • Digital Champion Queensland – 2017
  • People Champion Queensland – 2016
  • Customer Experience Champion Queensland – 2015.