We’re committed to helping people with disabilities and non-English speaking people access our products and services.

National Relay Service

National Relay Service (NRS)

A government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

1300 555 727
(Voice Relay number)
133 677
(Teletypewriter – TTY – number)
0423 677 767
(SMS relay number) 24 hours, 7 days a week

(NRS website)

Translating and Interpreting Service

Translation and Interpreting Service (TIS)

Auto & General use the Translations and Interpreting Service (TIS National).

If you need an interpreter to support you on the call, let us know when you contact us and we will arrange a qualified interpreter to assist free of charge.