Supporting customers affected by domestic and family violence

At Auto & General, we provide insurance products designed to safeguard a brighter future. We recognise that domestic and family violence is serious and affects a cross section of individuals within the Australian community. We’re committed to supporting customers who are affected by domestic and family violence.

We’ve put together a guide to help support you if you’re experiencing domestic and family violence. 

National
ACT
NSW
NT
QLD
SA
TAS
VIC
WA

If you or your children are in immediate danger, call 000.

1800RESPECT (National Sexual Assault Domestic Violence Counselling Service)

Offers confidential online and telephone counselling, information and referral services.

1800 737 732 (1800 RESPECT)
24 hours, 7 days a week

www.1800respect.org.au
1800 Respect website

Elder Abuse Prevention Unit

Provides support, referrals and information to Australians who experience, witness or suspect the abuse of an older person by someone the person knows and trusts.

1300 651 192
Queensland callers
(07) 3867 2525 or 1800 353 374 (1800 Elder Help)
All other callers
9.30am–4.30pm AEST, Mon–Fri

www.eapu.com.au
EAPU website

Mensline

A free telephone and online counselling service for Australian men with emotional health and relationship concerns. 

1300 78 99 78
24 hours, 7 days a week

www.mensline.org.au
Mensline website

Qlife

Provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

1800 184 527
3pm–12pm AEST, 7 days a week

www.qlife.org.au
Qlife website

If you or your children are in immediate danger, call 000.

Domestic Violence Crisis Service

Provides crisis intervention, legal support and advocacy, safety planning and other services to children, teens and adults affected by domestic and family violence.

(02) 6280 0900
24 hours, 7 days a week

www.dvcs.org.au
DVCS website

Legal Aid ACT

Helps people with their legal problems, especially those who are socially or economically disadvantaged.

1300 654 314
9am–4pm, Mon–Fri

www.legalaidact.org.au
Legal Aid ACT website

If you or your children are in immediate danger, call 000.

Domestic Violence Line

Provides telephone counselling, information and referrals for women, including trans women, who have experienced domestic and family violence.

1800 656 463
1800 671 442 (hearing impaired)
24 hours, 7 days a week

www.facs.nsw.gov.au/domestic-violence/helpline
DVL website

Legal Aid NSW

Supplies criminal, family and civil law services to disadvantaged clients, including those experiencing domestic and family violence.

1300 888 529
9am–5pm, Mon–Fri

www.legalaid.nsw.gov.au
Legal Aid NSW website

Women’s Legal Service NSW

Provides confidential legal information, advice and referrals for women. Focuses on family law, domestic violence, parenting issues, sexual assault and discrimination.

1800 810 784
(02) 8745 6999
Mon: 1.30pm–4pm
Tue: 9.30am–12.30pm
Thur: 1.30pm–4.30pm

www.wlsnsw.org.au
WLS NSW website

If you or your children are in immediate danger, call 000.

Northern Territory Government

The web page has information on how you can get help if you’re suffering domestic, family or sexual violence, including the support services nearest you.

1800 737 732 (1800 Respect)
24 hours, 7 days a week

NT Government web page

Northern Territory Legal Aid Commission

Offers a range of legal services, including information and advice, representation, family dispute resolution, and education.

1800 019 343
8am–4.30pm, Mon–Fri

www.legalaid.nt.gov.au
NTLAC website

If you or your children are in immediate danger, call 000.

DV Connect Womensline

Queensland’s only round-the-clock crisis response telephone helpline for residents who identify as female and want to escape domestic violence.

1800 811 811
24 hours, 7 days a week

www.dvconnect.org/womensline
Womensline web page

DV Connect Mensline

A free, confidential telephone counselling, referral, information and support service for Queenslanders identifying as male, and who may be experiencing or using domestic and family violence.

1800 600 636
9am–Midnight, 7 days a week

www.dvconnect.org/mensline
Mensline web page

Legal Aid Queensland

Helps financially disadvantaged Queenslanders who need assistance with criminal, family and civil law matters.

1300 651 188
10am–4pm, Mon–Fri

www.legalaid.qld.gov.au
Legal Aid QLD website

If you or your children are in immediate danger, call 000.

Women's Safety Services SA

Supports women and children who are experiencing and/or escaping domestic and family violence.

1800 800 098
24 hours, 7 days a week

www.womenssafetyservices.com.au
WSS SA website

Legal Services Commission of South Australia

Provides legal assistance, including legal representation for those who need it most but can’t pay for it.

1300 366 424
9am–4.30pm, Mon–Fri

www.lsc.sa.gov.au
LSC SA website

If you or your children are in immediate danger, call 000.

Family Violence Counselling and Support Service

Offers professional and specialised services to assist children, teens and adults affected by family violence.

1800 608 122
Weekdays: 9am–Midnight
Weekends and public holidays: 4pm–Midnight

FVCSS web page

Legal Aid Tasmania

Provides legal services, including advice, representation, family dispute resolution and education, especially to economically and socially disadvantaged residents.

1300 366 611
9am–5pm, Mon–Fri

www.legalaid.tas.gov.au
Legal Aid TAS website

If you or your children are in immediate danger, call 000.

safe steps Family Violence Response Centre

Statewide response service for women, young people and children experiencing family violence.

1800 015 188
24 hours, 7 days a week

www.safesteps.org.au
safe steps website

Victoria Legal Aid

Helps people with their criminal, family and civil law matters, including representing those who need it most.

1300 792 387
9am–5pm, Mon–Fri

www.legalaid.vic.gov.au
VIC Legal Aid website

If you or your children are in immediate danger, call 000.

Women’s Domestic Violence Helpline

Provides counselling, referral and support services for women experiencing family and domestic violence.

1800 007 339
(08) 9223 1188
24 hours, 7 days a week

WDVH web page

Legal Aid Western Australia

Promotes access to legal information and criminal, family and civil law services for all residents.

1300 650 579
9am–4pm, Mon–Fri

www.legalaid.wa.gov.au
Legal Aid WA Website