Supporting customers affected by domestic and family violence
At Auto & General, we provide insurance products designed to safeguard a brighter future. We recognise that domestic and family violence is serious and affects a cross section of individuals within the Australian community. We’re committed to supporting customers who are affected by domestic and family violence.
We’ve put together a guide to help support you if you’re experiencing domestic and family violence.
If you or your children are in immediate danger, call 000.
1800RESPECT (National Sexual Assault Domestic Violence Counselling Service)
Offers confidential online and telephone counselling, information and referral services.
1800 737 732 (1800 RESPECT)
24 hours, 7 days a week
www.1800respect.org.au
1800 Respect website
Elder Abuse Prevention Unit
Provides support, referrals and information to Australians who experience, witness or suspect the abuse of an older person by someone the person knows and trusts.
1300 651 192
Queensland callers
(07) 3867 2525 or 1800 353 374 (1800 Elder Help)
All other callers
9.30am–4.30pm AEST, Mon–Fri
www.eapu.com.au
EAPU website
Mensline
A free telephone and online counselling service for Australian men with emotional health and relationship concerns.
1300 78 99 78
24 hours, 7 days a week
www.mensline.org.au
Mensline website
Qlife
Provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
1800 184 527
3pm–12pm AEST, 7 days a week
www.qlife.org.au
Qlife website
If you or your children are in immediate danger, call 000.
Domestic Violence Crisis Service
Provides crisis intervention, legal support and advocacy, safety planning and other services to children, teens and adults affected by domestic and family violence.
(02) 6280 0900
24 hours, 7 days a week
www.dvcs.org.au
DVCS website
Legal Aid ACT
Helps people with their legal problems, especially those who are socially or economically disadvantaged.
1300 654 314
9am–4pm, Mon–Fri
www.legalaidact.org.au
Legal Aid ACT website
If you or your children are in immediate danger, call 000.
Domestic Violence Line
Provides telephone counselling, information and referrals for women, including trans women, who have experienced domestic and family violence.
1800 656 463
1800 671 442 (hearing impaired)
24 hours, 7 days a week
Legal Aid NSW
Supplies criminal, family and civil law services to disadvantaged clients, including those experiencing domestic and family violence.
1300 888 529
9am–5pm, Mon–Fri
www.legalaid.nsw.gov.au
Legal Aid NSW website
Women’s Legal Service NSW
Provides confidential legal information, advice and referrals for women. Focuses on family law, domestic violence, parenting issues, sexual assault and discrimination.
1800 810 784
(02) 8745 6999
Mon: 1.30pm–4pm
Tue: 9.30am–12.30pm
Thur: 1.30pm–4.30pm
www.wlsnsw.org.au
WLS NSW website
If you or your children are in immediate danger, call 000.
Northern Territory Government
The web page has information on how you can get help if you’re suffering domestic, family or sexual violence, including the support services nearest you.
1800 737 732 (1800 Respect)
24 hours, 7 days a week
Northern Territory Legal Aid Commission
Offers a range of legal services, including information and advice, representation, family dispute resolution, and education.
1800 019 343
8am–4.30pm, Mon–Fri
www.legalaid.nt.gov.au
NTLAC website
If you or your children are in immediate danger, call 000.
DV Connect Womensline
Queensland’s only round-the-clock crisis response telephone helpline for residents who identify as female and want to escape domestic violence.
1800 811 811
24 hours, 7 days a week
www.dvconnect.org/womensline
Womensline web page
DV Connect Mensline
A free, confidential telephone counselling, referral, information and support service for Queenslanders identifying as male, and who may be experiencing or using domestic and family violence.
1800 600 636
9am–Midnight, 7 days a week
www.dvconnect.org/mensline
Mensline web page
Legal Aid Queensland
Helps financially disadvantaged Queenslanders who need assistance with criminal, family and civil law matters.
1300 651 188
10am–4pm, Mon–Fri
www.legalaid.qld.gov.au
Legal Aid QLD website
If you or your children are in immediate danger, call 000.
Women's Safety Services SA
Supports women and children who are experiencing and/or escaping domestic and family violence.
1800 800 098
24 hours, 7 days a week
www.womenssafetyservices.com.au
WSS SA website
Legal Services Commission of South Australia
Provides legal assistance, including legal representation for those who need it most but can’t pay for it.
1300 366 424
9am–4.30pm, Mon–Fri
www.lsc.sa.gov.au
LSC SA website
If you or your children are in immediate danger, call 000.
Family Violence Counselling and Support Service
Offers professional and specialised services to assist children, teens and adults affected by family violence.
1800 608 122
Weekdays: 9am–Midnight
Weekends and public holidays: 4pm–Midnight
Legal Aid Tasmania
Provides legal services, including advice, representation, family dispute resolution and education, especially to economically and socially disadvantaged residents.
1300 366 611
9am–5pm, Mon–Fri
www.legalaid.tas.gov.au
Legal Aid TAS website
If you or your children are in immediate danger, call 000.
safe steps Family Violence Response Centre
Statewide response service for women, young people and children experiencing family violence.
1800 015 188
24 hours, 7 days a week
www.safesteps.org.au
safe steps website
Victoria Legal Aid
Helps people with their criminal, family and civil law matters, including representing those who need it most.
1300 792 387
9am–5pm, Mon–Fri
www.legalaid.vic.gov.au
VIC Legal Aid website
If you or your children are in immediate danger, call 000.
Women’s Domestic Violence Helpline
Provides counselling, referral and support services for women experiencing family and domestic violence.
1800 007 339
(08) 9223 1188
24 hours, 7 days a week
Legal Aid Western Australia
Promotes access to legal information and criminal, family and civil law services for all residents.
1300 650 579
9am–4pm, Mon–Fri
www.legalaid.wa.gov.au
Legal Aid WA Website
