Insurance in Australia is regulated by the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC).
Auto & General Insurance Company is authorised by APRA as an Australian insurance company and also holds an Australian Financial Services Licence (AFSL). The company is a member of the Insurance Council of Australia and a proud signatory to the General Insurance Code of Practice. The Code includes benchmarks for dealing with claims and complaints, and helping consumers gain a better understanding of insurance products. To read the Code, or get more information, visit http://www.codeofpractice.com.au
Australian Prudential Regulation Authority (APRA): http://www.apra.gov.au
Australian Securities and Investment Commission (ASIC): http://www.asic.gov.au
Insurance Council of Australia (ICA): http://www.insurancecouncil.com.au
Australian Financial Complaints Authority (AFCA): https://www.afca.org.au/
AFCA independently resolves disputes between financial services providers (like insurers) and their clients. Its decisions are binding; in other words, we must accept them, even if they’re not in our favour.